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Server operating system support and patch management
|
|
|
|
Labor required for server technology refresh
|
|
|
|
Local and Wide Area Network support
|
|
|
|
Server E-mail support
|
|
|
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Server backup support and monitoring
|
|
|
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Server Antivirus standardization and compliance
|
|
|
|
Guidance and troubleshooting of Internet services
|
|
|
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Remote real-time monitoring of servers
|
|
|
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Visibility into server statistics via web portal
|
|
|
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9x5 alerts and technical phone support
|
|
|
|
Onsite Server and Network Support
|
|
|
|
IT change control management
|
|
|
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Reporting and trend analysis
|
|
|
|
Onsite PC Support
|
available
|
|
|
PC operating system support and patch management
|
available
|
|
|
Labor required for PC technology refresh
|
available
|
|
|
Microsoft Office support
|
available
|
|
|
PC E-mail support
|
available
|
|
|
Smartphone E-mail support
|
available
|
|
|
Support advocate for PC applications
|
available
|
|
|
VPN support
|
available
|
|
|
PC Antivirus standardization and compliance
|
available
|
|
|
Labor required for PC & server hardware replacement
|
available
|
|
|
Coordination and procurement of new hardware
|
available
|
|
|
Virtual CIO and business planning reviews
|
available
|
|
|
IT infrastructure enhancements
|
available
|
available
|
|
PC Operating System installations, upgrades and conversions
|
available
|
available
|
|
Server/ Operating System installations, upgrades and conversions
|
available
|
available
|
|
Relocation of computer equipment
|
available
|
available
|
|
Hardware repair labor (customer responsible for parts purchases)
|
available
|
available
|
|
24x7 alerts and technical phone support
|
available
|
available
|
