Your IT support expense is predictable with our “fixed cost” subscription service plans
Employees have unlimited access to our helpdesk support team
Technology refresh labor is included with our subscription subservice; no more additional labor “fees” for computer replacement
We consult with your key business management team to review trending analysis and technology goals; all included as part of our fixed fee subscription service
Our support services are professionally managed by using “Best Practice” disciplines such as Change Control, Problem Escalation and Standardized equipment lists
All discovery information is documented in a professional manner and placed onsite at your location
IT21 provides both onsite and remote support services
We provide a monthly inventory report of all your computer systems
Hardware and software standards are established to compliment your business needs
Our highly experienced technical staff can quickly isolate problems and restore critical resources
15 years experience with Microsoft and Novell systems
Our “depth of resources” allow us to penetrate into complex problems with confidence. Our “team” player attitude calls for working with your applications vendor to prevent (and solve) problems.
We have supported several business delivery platforms including Microsoft Exchange, Citrix, BES (Blackberry), GroupWise, Terminal Services and Microsoft Remote Workplace.
The network support team is well-versed with business grade network and firewall products such as Cisco, SonicWall, Barracuda and Dell.
We manage VPN and remote access systems to your company resources; your employees have access to our technical helpdesk support whether in the office or on the road
The network support team is well-versed with business grade network and firewall products such as Cisco, SonicWall, Barracuda and Dell.
We manage VPN and remote access systems to your company resources; your employees have access to our technical helpdesk support whether in the office or on the road
IT21 will design and implement Local and Wide Area Networks using business grade components. All systems are configured by our team and deployed per your requirements.
Wireless network systems are designed with both performance and security in mind.
C-Level expertise provides for methodical and precise management services for deployment of your company’s critical projects
Many IT related projects within our circle of expertise include (and are not limited to) data center relocations, technology assessment, refresh planning and deployment, network infrastructure overhaul and deployment (LAN and WAN), domain consolidation, e-mail platform migration
Communications carrier selection and implementation
